Business Administration Systems

Push your business hard, and your technology even harder. Take a good look at your day-to-day operation. Where could you save time and money? Can you see the day's tasks at a glance? Are you paying someone to monitor your stock levels? Is your networking strategy carefully mapped out? How many leads have you lost this month? Step outside of the box for just a moment. Is every minute of your day productive?

There's no reason it shouldn't be. Today's technology knows almost no boundaries. You can view the day's appointments and objectives on a single screen, and monitor your progress and expenditure using automatic reporting. You can meet with overseas producers, buy stock and sell products from your desk. The only limit is your imagination.

We couldn't tell you what your Business Administration System should do. Each System is bespoke, so yours could include any one or more of the following:

Automated help desk functions
Quote, invoice and reminder generation
Stock and sales database
Payments and accounting integration
Time and project management
Marketing campaign implementation and management
Appointments and workflow management
Business process management
Customer relationship management (CRM)

Working to build your Business Administration System It's your business - you know its weaknesses, and only you can identify the processes that are reducing your profit margins. We will ask you to complete our confidential questionnaire about your requirements. Then we'll apply our experience and technical knowledge to build a bespoke solution that you can understand and use. If you work with a large team of staff, we can create different levels of access for the system - so that certain users will only use certain areas. Your Business Administration System is hosted online (with password protection), so you can access it from anywhere in the world. You can, of course, have the system branded with your logo and company colours.

How does it work in practice?

RUNNING A CATERING BUSINESS involves serious planning - enquiries, bookings, dates, buying, staffing, and much more. What was once managed on an ad-hoc basis became a drain on manager Hayley's time. Creospace built her a Business Administration System that would run everything behind the scenes. "Among other things, it reminds me when enquirers haven't responded, paid deposits, or confirmed numbers. It shows me when a certain date is full - and it also reminds me when to send quotes, invoices, and thank you letters. The different menu prices and service levels come up automatically on the invoices and there's no more cutting and pasting between different systems! It's brilliant!"

PROVIDING A SEARCHABLE DATABASE OF VETTED TRADESMEN was the objective of The National Trade Register - whose telephone lines weren't as busy as they would have liked. The new website and online search facility required a lot of behind-the-scenes technology, and a slick, simple front end. The site's owners, as well as tracking searches, can communicate effectively with members, giving them site statistics and compelling reasons to continue their membership. "It has now been over 3 years that Creospace has effectively been our IT department," said director Kevin Marsh. "From initial work on our web sites, to the design, build and implementation of our bespoke database... Your expertise, experience and professionalism has proved to be an invaluable resource to our organisation."